Master password forgotten
I have forgotten my Master Password, what can I do?
If you have lost or forgotten the master password, we are unfortunately unable to help you. We are not able to decrypt your password or the database. If you have also stored the password on your USB stick, you can open the program with it. But it will not be possible to change the password, because you will need your old password. But you have the possibility to export your data in text format.
Write us via our support form, which you can access in the customer area. We will be happy to assist you with the new installation of GcMail Safe.